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Data Protection Policy

Baje24 Privacy Policy – How your data is stored and kept secure

Keeping your personal information completely secure is our foremost responsibility at Baje24. On this page, you'll find everything you need to know — what data we collect, why we collect it, where it's stored, and what rights you have over it.

Updated: January 2026 Available in Bengali GDPR Compliant
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January 2026
Your Privacy Is Our Top Priority

By using the Baje24 platform, you are deemed to have accepted this Privacy Policy. If you have any questions, please reach out to our support team.

1Introduction – Why This Policy?

Baje24 is an online gaming platform built for users in Bangladesh. We understand how sensitive it can feel to share personal information when signing up on an online platform. That's why Baje24 has been committed to full transparency on this matter from day one.

The purpose of this Privacy Policy is to be completely transparent with you — about what information Baje24 collects, why it collects it, how it's used, and what rights you have over your data. This wasn't written out of legal obligation; it's a genuine commitment from us.

Scope of Application

This policy applies to the Baje24 website, mobile app, and all associated services. Baje24 is not responsible for any third-party sites or apps.

2What information is collected?

Baje24 only collects information that is necessary to provide its services. We do not ask for data we do not need.

Data Type Example Requirement
Identity Document Information Name, date of birth, national ID number Mandatory
Contact Information Email address, mobile number Mandatory
Financial Information Mobile banking number, bank account details Mandatory
KYC Documents Passport / NID Photo Required for Verification
Technical Information IP address, device model, browser Automatic
Usage Patterns Login time, game history, transaction logs Automatic
Preference Data Favourite games, language, notification preferences Optional

3How Information is Collected

Baje24 collects information through three main channels.

  • Directly from you: During registration, KYC verification, payment forms, and when contacting support.
  • Automatically: Through cookies, log files, and analytics tools while you use the platform.
  • From third parties: Necessary confirmation data from payment gateways or identity verification services.
Please Note

Baje24 will never ask for your password, OTP, or full card number over the phone or by email. If you receive such a request, it may be a fraud attempt.

4How is your information used?

Baje24 uses collected data solely for specified purposes. Data is never retained without a clear reason.

  • Account Management: For login, security verification, and profile updates.
  • Transaction Processing: To process deposits and withdrawals securely.
  • Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and licensing requirements.
  • Service Improvement: To analyse usage patterns and improve the platform.
  • Customer Support: For dispute resolution and complaint handling.
  • Marketing (subject to consent): To send you offers and promotions, with your consent.
  • Fraud Prevention: To detect and prevent suspicious activity.

5Who is your information shared with?

Baje24 does not sell your data under any circumstances. Information is only shared in limited cases where necessary.

  • Payment Provider: bKash, Nagad, banks — solely to process and confirm transactions.
  • Identity Verification Service: With accredited partners for KYC verification.
  • Game Software Provider: Only the minimum data necessary to run the game.
  • Legal Authorities: Where required by Bangladeshi or international law.
  • Audit & Security Reviewers: With independent auditors — who are also bound by confidentiality agreements.
Third-Party Commitments

All third parties that Baje24 works with are bound by confidentiality agreements. They may not use your information except as directed by Baje24.

6How Do We Protect Your Data?

Baje24 employs multiple layers of technical measures to protect your data.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted and cannot be intercepted in transit.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & Intrusion Detection: Measures to prevent unauthorised access.
  • Encrypted Database: Stored data is kept in encrypted format.
  • Regular Security Audits: Audited annually by independent third-party experts.
  • Restricted Access: Only authorized staff can access your data.

7How long is data retained?

Baje24 does not retain data beyond what is necessary. Information is kept for as long as your account remains active. Even after an account is closed, certain data may be retained for a defined period to meet legal obligations.

  • Identity & KYC Information: 5 years after account closure (in accordance with AML regulations).
  • Transaction Records: 7 years after account closure (for financial audit purposes).
  • Cookie Data: From 1 day to 1 year, depending on the type of cookie.
  • Marketing Consent Information: Deleted immediately upon withdrawal of consent.

8Cookie Policy

Baje24 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Essential Cookies Mandatory

Required for login sessions, security verification, and core platform functionality. These cannot be disabled.

Performance Cookies Optional

Used to understand which parts of the site are most frequently used, in order to improve the platform.

Functionality Cookies Optional

Used to remember your language preference and theme settings. If disabled, you will need to reapply your preferences each time you log in.

Marketing Cookies Optional

To show you relevant offers. These can be disabled through your browser's cookie settings.

9Your Data Rights

You have seven core rights over your data at Baje24. To exercise any of them, please contact our support team.

10Protection of Minors' Data

Baje24 is a strictly 18+ platform. We never knowingly collect information from anyone under the age of 18. If an underage account is identified, it is immediately closed and all associated data is deleted.

If you believe your child is using Baje24, please contact us immediately at [email protected].

11International Data Transfers

Some of Baje24's services run on international servers. Regardless of where data is stored, the same standard of security is maintained. International data transfers comply with GDPR and applicable international standards.

12Changes to the Privacy Policy

Baje24 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email and through an on-site announcement. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.

13Contact & Data Requests

For any questions about our Privacy Policy or to exercise your data rights:

  • Email: [email protected]
  • Live Chat: From any page on the site (24/7)
  • Response Time: Typically within 48 hours

Requests for data deletion or export are processed within 30 days of identity verification.

The Core Pillars of Baje24's Privacy Protection

Your data is always protected — through a combination of technology and policy.

End-to-End Encryption

Every data packet from your device to Baje24's servers is protected with 256-bit encryption.

TLS 1.3

No Data Sale Policy

Baje24 never sells or transfers your personal information to third parties for commercial purposes.

Zero-Sale Policy

Data Minimisation

We only ask for what is needed to deliver our services. Collecting unnecessary information goes against our policy.

Data Minimization

Defined Retention Periods

Every category of data has a defined retention period. Once that period expires, the data is securely deleted.

Automatic Deletion

Restricted Access

Only designated staff within Baje24 have access to specific data. Not everything is open to everyone.

Role-Based Access

Annual Security Audit

Independent cybersecurity experts review Baje24's data protection measures on an annual basis.

Third-Party Verified

Your 7 Data Rights

You have full control over your data at Baje24

1
Right to Know

You can request to know what information Baje24 holds about you at any time.

2
Right to Access

You can request a direct copy of your own data — simply contact our support team.

3
Right to Rectification

You can request corrections to any inaccurate or outdated information.

4
Right to Erasure

In certain circumstances, you may request that your data be deleted.

5
Right to Restrict Processing

You can request that your data not be used for specific purposes.

6
Right to Portability

You can export your data in a specified format.

7
Right to Object

You can object to the use of your data for any purpose, including marketing.

A Safe & Transparent Platform

Your Privacy Is in Safe Hands

Learn about Baje24's strict privacy policy and join our secure platform today.

Free Registration Log In

FAQ

Claiming free spins and the daily check-in bonus on Baje24 is straightforward. For the daily check-in, simply log in each day — the bonus is credited automatically as soon as you sign in, with nothing extra required. That said, logging in on consecutive days increases your rewards progressively, so consistency pays off. Free spins work slightly differently depending on how you receive them — those included in the welcome package are credited automatically, while free spins from special promotions may need to be claimed manually. In both cases, there is a set time limit to use them, typically 7–30 days. Any unused free spins will expire once the deadline passes.

Settlement of cancelled or suspended matches on Baje24's sportsbook depends on the sport and how much of the match was completed. In cricket, if a result can be determined using the Duckworth-Lewis method, bets are settled accordingly. In football, if at least 90 minutes (or the required duration) of play has not been completed, bets are generally voided and stakes returned. Live betting is settled based on the officially declared result; in the event of a suspension, the same rules that apply to pre-match bets are followed. For accumulator bets, if one match is cancelled, that selection is treated as void and the odds are recalculated for the remaining legs. For more details, refer to the Sports Rules section on Baje24 or ask via Live Chat.
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